The Healthy Accountant

You "did what you said you would"

2011-07-28T14:44:00.002-04:00

Accountants have so many projects. So many tasks, and so many DEADLINES!

Sometimes we deliver when we say we will. Sometimes we don't, and some people are a lot better at this than others. The ability to execute and be dependable in your execution affects everyone because accounting is a team sport.

One thing I'd really like to see more of .... A leader acknowledging a simple occurrence. Somebody on their team said they would do something by a certain time -- and they did it!

The acknowledgement does not have to be grand.

When is the last time someone delivered when they said they would and you simply .... reminded them? "Hey - You told me you would get that report done by Friday and you did. Thanks I appreciate your on time delivery."

And keep doing this. Don't stop. Reinforce the positive behavior. Remind the other person that they simply did what they said they would do. Watch what happens.

Do you interrupt when you don't "get it"?

2011-05-24T06:57:00.000-04:00

Do you interrupt when you don't "get it"?

Ever been in a meeting where someone used some jargon where you had no idea what they were saying?

When it's a topic you don't know well, or one you feel you SHOULD know well, sometimes it may feel more uncomfortable to say anything. You probably want to say something, you get anxious, but you let it go. Maybe it snowballs because the topic or phrase or idea comes up again and now it's even harder to interrupt.

It doesn't have to be that way.

Many times if you don't "get it", there is someone else in the room who may not either. Sometimes, surprisingly, that may be someone more experienced. Or it may be the "newbie" but they'll love you for it.

It models the behavior for everyone else. People feel empowered when they feel like they can ask "dumb questions" (which really aren't dumb) and group trust can increase.

Communicating "I am not following" or "I did not understand that" may feel like admitting a vulnerability, but that admitting can be a sign of strength, a sign of leadership, and make your meeting more productive for everyone.

One last point. Consider THANKING your colleagues when they do the same to you, letting you know they don't "get" something you have said. Reinforce the positive team behavior.

Decision making is overrated?

2011-05-16T06:39:00.001-04:00

We all come across a few crucial times in our life where we feel we have a SIGNIFICANT decision to be made, where our decision will have a major impact on our future. We also face other decisions every single day. If you are an accountant, you are a knowledge worker, and you are paid to make knowledge based decisions. But sometimes we overvalue the importance of many of the decisions we have to make.

Here is what you can do to make decision making less important: DECIDE that you are going to do everything you can do to make it the "right" decision.

You see, you might have to decide between A and B, but it's what you do afterwards in many cases that can make one decision a good one. In fact, maybe either decision "could" be good because you decide to intentionally do what you can to make it a good one.

Make your decisions the right one ... after you have made them!

Being somewhere else, not HERE

2010-09-02T06:20:00.004-04:00

So I provide lots of training and speeches and I am notorious for:

leaving things behind after my presentation - my clicker, mouse, etc. I have done that more than once.
taking things that aren't mine. In Orlando two months ago I actually did not realize I still had a mic on until I was emptying my pockets at the airport!!!

So, why do I do these things? I feel it is because my mind is not settled and I have little awareness of what is going on around me. I am thinking about the past (How did I do? Did they like me?) and I am thinking about the future (What are the people who want to talk to me afterwards going to say? When is my flight?)

Notice a few themes:

It's all about me. How am I being perceived? What is going to happen to me? It's kind of a shame because there are potentially rich conversations to be had with people after a presentation. It's hard to listen to others when you are only listening to yourself!!
I am thinking about two times - the past and the future.

Of course the "now" is all we ever have! It's interesting how that works -- how much of our mind is preoccupied with the past and the future, but the only time we can be "in" is the now.

Where is your mind today? Where is it right now? What are you missing out on by not being in there "here and now"?

Your opinions are like a ....

2010-08-07T10:38:00.001-04:00

Opinions are usually an "answer". Holding your opinion may act, in certain circumstances, like an "invitation".

When I tell you that golf course was terrible or that presentation was great, you may agree or disagree or come somewhere in between, but my expression taints the conversation for most. If I really want to know YOUR opinion, if I want to learn more about how you view the world, my opinion is not near as important as my desire to listen and be curious.

Your opinions are useful. Sometimes they are very needed. Sometimes they are just what IS needed.

Yet sometimes your opinions are like a rear-end. Everyone has one and, sometimes, maybe it's best to just sit on it..... Especially if your goal is to learn about another versus "tell."

- Posted using BlogPress from my iPhone

Listening when you "talk"

2010-07-28T14:54:00.003-04:00

So, if you have been reading this blog for a while you can probably tell that "listening" has been a topic discussed many times and the challenges that go with trying to be a deep, strategic, results-based listener are MIGHTY.

Part of the reason why listening is such an underrated skill (and great opportunity) is that we do not realize how much we have to do it. So when you are talking, when you are up in front of a group and you are the speaker, does that mean you can turn off your listening radar?

Actually it is quite the opposite. You need to listen when you speak. You need to be in tune with your audience in such a way that you can react and respond to all the signals they are sending, even when it might seem like it's difficult .... when you are worried about what YOU will say. We'll focus on this mighty challenge in future blog posts.

First, start with a little awareness by answering one question: What do people who are good listeners "do" while they are speaking to prove their continual listening??

Thought to "CPA" parents

2010-07-15T01:17:00.001-04:00

For those readers that are parents, I wanted to mention a thought I had that hit me hard. Maybe, just maybe it will resonate with you. It seems, based on my limited reading and personal reflection that a child you have is going to pick up some (but definitely not all) of your characteristics. Since we don't really have control over which ones, might as well try to live our core convictions as best we can. And it's not just as simple as doing it at home. We need to do it throughout our life, including in the workplace. We can't be one person in one domain and then "turn on" another person when we come home. Think about it. Your core convictions (your heartfelt values) should be about what is most important to you, but your kid(s) are always watching. What do they see?

- Posted using BlogPress from my iPhone

Without a documented goal, you may stand still

2010-06-30T08:25:00.002-04:00

Have you heard that you are three times more likely to obtain a goal if you simply write it down? Why is that?

It reminds you of what you want. It is easy not to do something you are NOT thinking about very often.
It forces you to "see" it and then you will probably want to "plan" it and "act" on it more.
In a small way, writing it down makes it more of a commitment - not just in your head, but now it's out there!

Think about it this way, if a goal IS VERY IMPORTANT to you, why wouldn't you do whatever you can to make it part of your "dashboard" and make it more a part of your daily thinking and "doing"?

You are driving the car, and its your goals that should be helping you push on the gas.

Email "signatures" - no big deal?

2010-06-15T22:03:00.003-04:00

I have been working with a lot of accountants on their email habits lately. Surprisingly to me, the signature you put at the bottom of emails has been a big topic of conversation.

Some considerations:

If you are looking for a consistent way to represent your organization's "brand", a consistent signature seems appropriate.
If you are focused on providing the other person what they probably most need from your signature .... how can they contact you immediately if they want to talk live (i.e. email is just not efficient based on the issue(s) that need to be discussed) then give them your phone number. Some I've worked with get creative with this. They will have one signature with their office number and one with their mobile number depending on where they are that day. (Obviously these folks want to be immediately reachable!) Nothing can be more frustrating to someone to try and look through an email thread and not be able to find your phone number!
Too much really can be too much! It might be nice to provide all of your contact information. (That makes it easy for us to create a contact file of you.) However, when you add your twitter account, your facebook page, your blog, your resume, and your life history, we may get annoyed. Note for twitter and linkedin and facebook pages, there are small icon-links you can create to save space. For example, here are the directions for linkedin. Facebook and Twitter directions are here.
Don't spend too much time in focusing on your signature. Maybe create it once and be done with it?! If you have considered these options listed above, you are probably going to have a "responsible" signature. If you want to change it every so often go for it. It may have a "branding" impact (and that may be important to some) but don't let this consume too much of your time .... so you can get back to all those emails!!

If anyone wants to learn how you can save hundreds of hours a year for yourself, become more sane by getting out from inbox overload, or save thousands of hours for your organization contact me at brian@moxiepartners.com.

Procrastinating? Start simple - call yourself out on it

2010-06-09T18:43:00.004-04:00

Have you found yourself procrastinating lately on some "big" thing? First off - call it out!

Call what out you ask?

Call yourself out!

(1) I am procrastinating.

The next question is why? There are lots of reasons for procrastination. Maybe the biggest? Fear.

So again, call yourself out.

(2) I have a fear right now.

Now, the natural next question ... What is that fear? But you don't get that far along until you first "call yourself out."

Links to other posts on Procrastination:

Reason #4 Lack of Confidence

Reason #3 Lack of Real Commitment

Reason #2 Fear of Failure

Reason #1 Getting Started

Fire-Fighter ?!

2010-05-20T07:06:00.001-04:00

Have you ever used the term fire-fighter to describe your day, or to describe your (all too common) role?

Many of us would not relate the word fire-fighter to hero. A real fire-fighter swoops down on a fire and with all her/his great dexterity and skill, they put it out. Most I know don't see this label that way. They see it as major burden, as something they don't want to do (putting out fires) .... something they would rather not do in fact.

A real fire-fighter does not know where the (next) fire is going to start or when it is going to happen, but that is their job and they are ready. Most leaders I know who describe their fire-fighting role describe it in similar ways. "It is something new every day." But is it?

The question is -- is firefighting your job? Or is it a role you have grown into in your current role?

The other question is -- what does being more and more of a fire fighter tell you? What does it tell you is lacking? In your team(s)? In yourself?

Were you a coward today? It shows.

2010-05-08T13:46:00.007-04:00

Cowardice in the workplace. What does that mean?

I'll try and define it : cowardice in the workplace is lacking the courage to take desired action where there is a perception of opposition. What happens? Inaction.

Have we all experienced this? Sure.

An example - holding a "difficult conversation" (what a buzz term that is these days!) Are you able to hold the conversations you need to get the organizational or personal results that are required ... even when these conversations are not perceived as "pleasant"? What a great opportunity to show some cowardice! Just avoid it!

Guess what though? It is a perpetual thing. If one feels cowardly after not taking an action or holding a needed conversation, then the best way to reinforce that is by continuing to do it.

WHAT WE TYPICALLY DON'T REALIZE: Our bodies don't hide this. If you act cowardly enough, it will show up in how you talk, walk, and even in your posture.

It can go the other way too...

Have you ever heard somebody say something like: "I finally mustered the courage to stand up to John and it felt great." I'll bet that breakthrough carried forward with that person, their confidence grew, and their courage to make similar actions grew. I'll also bet they started to hold their head a little higher, and their back straightened up slightly as well.

If you want to practice becoming less "cowardly" by using your body as an aid, try this:

If you have a difficult conversation ahead of you, practice it with a colleague and for the first 20 seconds hold your body in the most "cowardice" way you know (slouched, head down, whatever that means to you.) Now stop yourself after those 20 seconds and try it again. You can say the exact same things you said the first time, now you must hold your body in the MOST confident way you know (upright, head high, good eye contact, whatever that means to you.) Notice how your perception of yourself changes because of the way you intentionally choose to use your body. Notice how your perception of the future action may have changed. Now try and be intentional about using your body strength to help you "strengthen" your actions.

Simple To-Do list tip to help you feel more proactive

2010-05-07T13:59:00.001-04:00

If you are big into To-Do lists, and I know a lot of accounts who are ...

Try one simple thing tomorrow when you are reviewing it. Ask yourself, what is the MOST important action I can take today that is not on this list? Consider your career and your team and your organization from a "big-picture" perspective. What is that ONE thing that might make the most difference if a new outcome can be achieved by doing a new action (that was not on your list.)

Now, since you have just potentially added something to your calendar and list of commitments, challenge the other things on your list. What are the TWO things that are of such lower priority that you can either remove them all together or move them to a future date?

You add one thing, you take away two. That sounds good! Also you have started not with your To-Do list as your starting point for priorities .... you have started with thinking outside of your To-Do list to prioritize your actions based on a longer term perspective.

The first step to BETTER EMAIL

2010-05-03T22:17:00.002-04:00

Email overload! Ever heard of it? Ever really .... really .... really ..... felt it?

It seems to me I have never ever met someone who has told me ....

"Brian I don't receive enough emails"

"Brian I don't really spend enough time in processing emails"

"Brian I always get my inbox down to zero every day. I wish that were more challenging."

OK, email can be a very complex issue for some, though in some ways, it SHOULD be a simpler issue, but we'll save that for another time.

First, let's start simple and end this blog post: If you feel like you could be more effective in the way you process email, just ask yourself ONE question before you write or read EVERY single email you work with from now on .....

What is the call to action?

Just ask yourself that question and see what happens.

The question you MUST ask when you miss a deadline

2010-04-13T06:15:00.001-04:00

Missing deadlines stinks! There are lots of reasons why they happen. Let's focus on what happens when they DO happen ... when you missed a deadline.

First off, one or many people are probably mad if it is a high priority item.

It is easy to:

Blame others.
Talk about how the deadline was unfair (now after it's too late) or how circumstances changed.
Provide excuses.

The question that can really help is one that may seem counter-intuitive to "excuse-providers" .....

"How did missing this deadline affect you personally?"

This does not have to be the first question, and maybe it should not be, but it needs to be asked. Also, if it affected more than one person, you will have to ask it more than one time! (Because most everyone will have a different answer.)

What this question may do:

1.) Right away it shifts the attention to where it should be - the impact. By asking that question, you are telling the other person you care because you want to know what this (missed deadline) has caused.

2.) It makes it personal and while people understand organizational impact, they "feel" personal impact much more easily. In short, the question is a sign of empathy.

3.) It shows a willingness to want to solve the issue. Before you can do that you need to know the issue (which may be bigger now that a deadline has been missed). So, it boldly inquires about where you are now (and does not try and sweep anything under a rug.)

4.) The answer to the question may open up new possibilities .... How do we adjust now? What can be done, salvaged, etc.?

5.) It shows you want to LEARN from the event. It shows ownership not just in the specific deadline missed but in working forward to ensure it does not happen again. You can work with their answer in making changes going forward.

Hopefully you will never miss a deadline in your life again, but chances are we all will. Can this question really "do" all those 5 things? Try it.

What do you bring to the Toughest situations?

2010-04-07T06:10:00.003-04:00

The New Jersey Nets of the National Basketball Association almost set the record for the most losses in one season in the history of the NBA this year. They were real bad for a real long time.

I was shocked to see how well the NJ Nets coach (Kiki Vandeweghe) endured and "reacted" to those tough times. You could see the pain and the passion. You could not see total negativity.

In our careers, just like in sports, when things go bad an opportunity arises. How do you handle it? How do you respond? How do you "show up" during tough times?

When a project goes "south", when a colleague "stabs you in the back" .... That is when your leadership qualities will show up (or not). It's easy just to react negatively. It is much harder to react based on what is important to you (defined even before the event occurred.)

We all will probably feel negative towards such events, the question to you, right now, before the next one happens .... how do YOU WANT to react in a way where you show up at your best? If you don't know, if you have not thought about it, your choices are more limited.

Client Service: problems = opportunity

2010-03-30T07:07:00.001-04:00

Many accountants who serve clients, whether they are your colleagues or an actual external customer, have experienced a time or two (or three or four) where something did not go right. You messed up. You fumbled.

Nice post from CPA Success illustrates the point: It's not just when things go "right" with clients but what happens when things go wrong? .... That is when you can build up two big things: TRUST and LOYALTY.

Trust because if a client KNOWs you take "mess-ups" very seriously, they know they will be taken care of to the best of your ability. They also know you care a lot when it happens. Loyalty is built when your "mess-up" becomes memorable .... IN THE WAY YOU RALLIED TO THEIR SIDE TO TAKE OWNERSHIP. Everyone is human. We all know we are not perfect, but we all expect certain fundamnetal things to happen when a vendor "messes up", but it rarely happens.

And the first place to start, and sometimes the hardest ....

Admit the mistake. Admit it. Come clean. Be blunt. Be serious. People "rarely" do this, but we all crave it.

By doing that, you will show them you take them (and your service to them) very seriously!

Short Course on Leadership

2010-03-18T06:07:00.003-04:00

I love this quote so much I had to make make the quote itself .... today's blog post:

“Ph.D. in leadership. Short course: Make a short list of all things done to you that you abhorred.

Don’t do them to others. Ever.

Make another list of things done to you that you loved. Do them to others. Always.”

– Dee Hock

Outsource everything you do

2010-03-15T08:05:00.001-04:00

Outsource EVERYTHING you do. That sounds daunting, and maybe crazy, doesn't it?

OK, so maybe you cannot outsource everything you do in your job tomorrow. But there is some value in TRYING to do that.

What if you had to do it? What would you need to do? Maybe ....

1.) Inventory everything you do.

2.) Challenge what can be done by someone else.

3.) Get everything in "order" so someone else can do it.

That third point is a big one. I have seen entrepreneurs who have had to delegate or outsource some activities that they typically did to someone else. It forces them to look at them in a new way. They have to bring structure. They have to ensure the task is clear and is working in an efficient way already. In short, they have to CHANGE the way they do the task BEFORE they give it to someone else. Guess what? If you do this and even if you decide not to outsource it or delegate it, you will have made the activity more efficient for yourself!

Do you do the billing for your firm or company?

Do you book your own flights?

Set up your own meetings?

Pretend processes like these have to be taken over by someone else tomorrow. You will make changes. You will benefit. These activities will take you less time. Eventually you will get so much more efficient and be able to focus on THE activities that you are both good at and enjoy and bring the REAL value to your organization, that you will be able to delegate or outsource all these other things!

The most powerful start to learning

2010-03-11T17:41:00.003-05:00

"I don't know."

Whenever I hear a coaching client say that, I know they are already on a better path. Whenever I hear a partner at an accounting firm say that, I know they are on the right path to finding out an answer. And in the rare cases where I hear a staff accountant say that, I sense confidence.

The first thing you need to do when you want to learn something new or better yet, try and get a new result in your life, is to admit...

"I don't know."

I don't know the answer. I don't know how to do something. I do not know how to change. I do not know how to do it better.

If "you don't know" you really do KNOW where you are at, and admitting that is powerful because it is the first step in wiping the slate clean and uncovering what might be possible. It's the first step in admitting that what you have learned or done to date has you in this position --- not knowing the answer.

When you come face to face with your true gap in knowledge, with some humility, you are setting yourself up for learning.

People do not get in trouble for saying I don't know. They can really get into trouble for implying they know something when they have no idea. Also, when you do not come clean, you have not framed your problem, which is .... you guessed it "You don't know."

Do you have a problem or barrier or habit that you want to change? Say it one last time: "I don't know." Now let it sink in. Now you are ready. Believe it or not the next steps will be easier than you think if you can come clean and admit your place.

My day was "Very Busy"

2010-02-25T16:41:00.005-05:00

Ever get asked how your day was and your answer is dominated by the word "busy". What does busy mean to you? For some answering you were very busy is not the same as answering you were very "productive". In fact they may feel VERY different.

Busy might mean: lots of calls, lots of emails, lots of fires to put out, lots of switching from task to task, lots of ideas floating through your mind, lots of talking about acting on things, etc. In short it means you had a lot going on but it does not necessarily mean you had a lot getting done.

If you feel "productive", however it may be more about making tough decisions, completing something that had been hovering, finally acting instead of talking, and yes, generally, completing more work.

Busy might mean opening more things, productive might mean closing more things. Busy might mean more YESes, productive might mean more NOs. Busy might mean more plans, productive might mean less plans but more prioritization. Busy might mean more more, productive might actually mean less.

Lastly, despite the fact that world might not be cooperating with you at all times, it's important to remember that most of your day is really about the choices you make and control.....

Is being and feeling productive really a choice and do you control all the things that go into feeling productive? If you say yes, you will probably be right and if you say no, you will probably be right also. So how will you describe your day tomorrow?

Relationship Responsibility

2010-02-24T17:02:00.002-05:00

How are you taking responsibility for your relationships?

Let's focus on "work" relationships for now (though all of this will apply to all your relationships).

When you look back many years from now, how do you want to look back on your relationships?

Think about it this way, when it is time for you look back at your career or a certain job, how do your relationships help? How do your relationships feel? How much of YOUR success is based on relationships?

Now here is such an obvious reminder - your relationships are developing with every passing moment. Every encounter. Every discussion.

Some simple questions to help in a more "day-to-day" way, especially when you feel REAL busy:

How do others feel about themselves when they leave your presence?

How are others reminded (this afternoon!) about how you feel about your relationships?

You OWN your relationship if you take responsibility for them, so what is it going to be?

Action compliments are nice, but "YOU" compliments ROCK!

2010-02-05T06:51:00.004-05:00

We have all probably heard that compliments can be more powerful when you provide detail.

So "I like your tie" is nice, but "I like your tie and how it matches your eyes" will be more memorable (though possibly corny and in some cases be viewed as a pick-up line!)

So "the workpaper you prepared was well done" is nice, but "the workpaper you prepared was great, especially the way you linked the results of the analytical procedures performed in revenues to the related expense accounts."

Providing more detail makes a compliment more memorable and people will know better what kind of "actions" to repeat.

BUT there are also other types of compliments, those that may be harder to pick out and those that will be less common, but can be VERY powerful. These are "YOU" compliments.

What are "YOU" compliments? I distinguish "you" from "action" compliments because action compliments describe specific actions a person did, where as "you compliments" go beyond that and provide more about what level that person has achieved.

Let me give you some examples. Notice these comments are NOT necessarily specific, but they are about the other person. (They may in fact elicit follow up questions from the person being complimented.) They are, however, loaded. They make the receiver of the comment think about their contribution...

"I like the way you approached the meeting this morning. You brought your best self and your attitude rubbed off on others."

"I was surprised by how well you handled that criticism from Ted. Most people would have just fired back and fought him, but you are at another level now in the way you lead others."

These "YOU" comments make people ponder where they are, where they have been, and in short they allow people some time and space to feel proud about their growth. When you can do that more often, when you can just be on the look-out more often to uncover these "YOU" compliments, WATCH OUT for the kind of empowering environment you help create based on how people will respond!

Do you TRUST your "system" or is email hijacking it?

2010-01-29T05:32:00.001-05:00

Touch things once! I have blogged about this previously. You have probably heard that comment from many sources. We are only supposed to touch emails once, and letters, and memos, and file folders, and blah blah blah.

The question is -- Why is this so hard? Why do we touch things multiple times?

Think about some emails you receive .... emails that invariably sit in your inbox longer than they should .... emails that you glance at multiple times. This may be because:

1.) You are not sure what to do with it.

2.) You are sure what to do with it, but you need it to stay there to remind you later "what to do".

3.) You are waiting on someone or something else before you take action.

These examples are all inputs that need to go into your "system". Unfortunately when an input comes to us in the form of an email we forget about our "system" and work within our email "system".

Let me explain that a little better with an example: If someone (let's call him Ted) walks into your office and requests you to attend a meeting next week, but you are still not sure if you are going to be on a business trip, you must DO something with that request. "Ted I'll have to get back to you ..." (and you make a note somewhere, put it on a list, make a to-do, etc. so you will know to get back to Ted)

However, if someone sends you an email with the same request to be in a meeting next week, the very same meeting that you are not sure you can attend yet, many of us have conditioned our self to simply leave the email in our inbox. There it is - instead of putting it into your system, you have made your email inbox work as an extra part of your system. Now you have multiple systems!

Put another way, it's as if you told "Ted" to just stay right in your doorway and continue to ask you to attend the meeting UNTIL you are able to get back to him. Poor Ted! He is going to get tired standing there with his mouth open, but Ted actually becomes part of your system because you know he will be there!

So challenge yourself to "process" your emails and take the actions to where they need to be (a to-do list, action list, your calendar, etc.) -- YOUR SINGLE (TRUSTED) SYSTEM!!

"The Vacation Phenomena" for Time Management

2010-01-19T07:12:00.000-05:00

Many accountants (and others for that matter) have noted to me they "manage their time" well right before they go on vacation. Could it be the excitement of the vacation that gets their energy and productivity levels revving? Sure, and there are two things I have noticed when you explore the vacation phenomena a little more ..

(1) They plan! They review their open projects and priorities and plan to act to be where they need those items to be when they leave.

That sounds obvious but why can't we do that more on "normal days"? Where do you need to be at the end of the day? They take the time to reflect on where they are versus where they need to be....and they prioritize! Their to-do list will not be completed but the most important actions (and results) will! Interestingly, I find those about to go on vacation more realistic with what they will actually be able to "get done" and they also are better at saying "no", another skill we can challenge ourselves to do more.

(2) Related to #1, they look for closure! They want to know anything that is delegated is thoroughly understood. They want to get certain projects either finished or to a pretty specific and measurable milestone. In short they want to know exactly where everything stands when they leave and they want others to know that also.

Since most of us continually work in teams, wouldn't it be great if that happened more .... we all know where we "stand"?

A New Year Goal - Two considerations when creating it

2010-01-02T10:01:00.004-05:00

New Years Resolutions: They are sometimes exciting to create, exciting to start, but many times they are not as exciting to continue....

Why is that?

Two BIG reasons:

1.) If you have a new goal and chances are it is pretty big, have you actually created a realistic plan around achieving your goal? What keeps you on track? How is it SO motivating and inspiring that you will "sacrifice" to ensure you stay on track? Where do you start? How have you documented it? How have you shared it with others? How are you (or others) going to hold yourself accountable? How do you allocate the time needed? and that brings us to #2 ....

2.) If you are going to be doing something "new" chances are that will take up some or a lot of your time. So, the simple but sometimes difficult question is: What will you NOT do so you can do the "new" thing(s)? What will you eliminate in your life so you can replace it with your new goal(s)? You did not achieve them in the past and you filled up that time with something else, so what is it? Consider documenting that also. That can be just as powerful.

Easy things first, right?

2009-12-28T06:53:00.000-05:00

Why, when scheduling multiple tasks, do we generally choose the "easiest" one first?

It is because "easy" represents the least amount of change. It is not ambiguous. You probably have experience in doing it. It will not take as much critical thinking to do it. You can just, well, DO IT! You are wanting to be productive and you know you can be productive with the easy task, so you go for it. Maybe you are looking for a little confidence and doing what you already know may give that to you versus the harder tasks.

There is a big problem with starting with the "easy"and ending with the "difficult" --

When we still have that difficult thing to go, it's in our head, and it's negative. Whether we think this way or not, we have also told our self - I fear the most difficult things, so I will simply procrastinate.

When we have completed that difficult thing, it may still be in our head but we are done, the thought is positive! Then all of a sudden, something happens in our day - MOMENTUM! We are running downhill, not uphill. We are telling the world (and maybe most importantly yourself) to bring it on. Less fear. Less uphill running (procrastinating.)

So what do you do about this?!

PRACTICE, PRACTICE, PRACTICE!

You have 3 chores to get done Saturday morning. Start with the most difficult. End with the easiest.

You have 3 things you must get done at work tomorrow morning. Start with the most difficult. End with the easiest.

PRACTICE wherever you can! See where it can take you. See how you can build your own momentum.

I told you so!

2009-12-21T12:12:00.002-05:00

Have you ever reflected on a decision and felt the need to tell somebody else - I told you so! (Meaning they should have listened to you.) Has anyone else ever said that to you?

It's pretty common and sometimes it is in jest. But sometimes it is real serious and makes the other person feel defensive.

It is also in most cases, completely counterproductive. Think about it. If a decision was made, there is not much value in telling another person that basically they were wrong and you were right. (unless it is designed to set up a learning opportunity but the words "I told you so" are probably not the best way to start that conversation.)

This saying can make others feel:

1.) Defensive

2.) Less confident

3.) Less fired up about "team-work"

Ponder # 3.) for a second. If you are part of a team and have to make a decision, even if you disagree at first, once the decision is made, you need to do whatever you must to support the decision. If you have the attitude that tells others you disagreed you are (1) not really into this, and (2) looking for the opportunity to tell others they were wrong and you were right.... you will definitely accomplish some things - you will promote factions, individualism, and lack of a team!

Last thought - Don't be a "I told you so" (because you were wrong) person. Instead look for opportunities to be a "I told you so" (because you were right and I believed in you) person!

Email "processing" on your phone vs. your computer

2009-12-12T01:02:00.009-05:00

Whether you have a blackberry, droid, or iPhone .... chances are one of the most common things you do with your phone is check email.

I have not met one accountant in my entire life (yet) that has been able to replicate the way they process emails on their phone with the way they do it on their computer. Using their phone, they might not be able to do some or all of the following:

- Save sent emails into the appropriate folders

- Have an (electronic) task or calendar (or both) open at the same time as an email to check on a project. That is right to date there are no "dual-monitor" phones yet!

- Accept appointment requests (although some phones are now allowing you to do this.)

So why does this matter? Most if not all of us are checking email on our phones and laptops. But, we must understand the limitations when using our phone. You will be more efficient using your laptop because you are not limited in the same ways. So when you want to "ferociously focus" on your email processing and only touching things once, just realize your laptop provides the best medium to do that. Sure, use your phone when you need to and want to, but if the email is not urgent ..... consider ..... GULP (I know this is a tough one for some of us) ..... letting it go until you can fully process it later.

Interrupt "yourself" lately?

2009-12-05T09:04:00.005-05:00

In looking at your own personal time management many people will focus on interruptions, and rightly so. We live in an increasingly fast past world. We may feel like we are getting "pinged" from many different sources, and we are!

But before you focus on trying to limit external interruptions from others, think about yourself first. Internal interruptions are when you decide to take something else on right in the middle of doing something. The "source" is you.

So you decide to surf the web instead of finishing that memo.

Or maybe you are at home and you decide to go grab something out of the refrigerator before you are done finishing some paperwork. Then once you are into the refrigerator you realize your forgot to mail a letter and you start to think about that, and then you see that your cell phone has a voicemail on it you haven't checked and you do that! Now you have forgotten what you were originally doing!

All of these are self created interruptions and they can kill your focus and productivity (and your momentum). They can be as common (or more common) than outside interruptions. We'll talk about some ideas/strategies in another post but the first thing you can do is to become more aware of it by catching yourself when you INTERRUPT YOURSELF!

Ask someone for 7 minutes of their time

2009-11-27T21:37:00.002-05:00

How many time has somebody asked you if you have a "second" and then 1/2 hour later you still are not finished with them? The problem here is not that the encounter or task took longer than 30 minutes, it's that the person requesting your time did not provide you enough respect to ask for a realistic amount of your time...probably because they did not even think about how long it would actually take.

It's easy to get caught in this habit. Everyone feels busy, you have to "get stuff done" but you don't have time to think about how long that "stuff" will take. Then when we work with others we have no idea how long tasks with them will take also. So both people's schedules are now being run by the seat of your pants.

Surprise somebody the next time you need a little bit of their time. Take a few minutes to think about how long it will take. If you are not totally sure, tell them how much time you estimate it will be. Try using an uneven or uncommon time amount. "Can I get 7 minutes of your time?" That will surprise them, maybe make them laugh, but if you have thought out how long it will actually take, you might be close!

Goals Undocumented typically mean Goals Unachieved

2009-11-19T05:58:00.001-05:00

GET BOLD. Document your goals. Make them: Specific. Measurable. Time-sensitive. Then get time put in your calendar to start on them. Share them with others!

But do not forget .... you have to ask yourself, what happens if I meet this goal?

If the answer is not much, especially at an emotional level, then the chances of you achieving it are lowered.

A goal needs to be emotional for you. There needs to be a "vision" aspect to your goal. It needs to evoke a sense of your future self where you have accomplished something that makes you "feel" like you are now at another level. The problem with most goal-setting is it does not ask that question: How will I feel when I reach this goal?

You have probably read somewhere those that document their goals have a much better chance, on average, of achieving them. Part of that might be that documenting your goals makes you really think them through but part may be documenting your goals may make you CHANGE them or decide to eliminate one altogether. If you are not emotionally invested in it enough to at least write it out, how much are you going to be invested in doing all that you can to make sure you realize it?!

Do you have a back-up of .... yourself?!

2009-11-11T06:02:00.000-05:00

So your computer crashes and you might be covered. You have probably, through work or through other avenues, created a back-up system so if you computer crashes or gets stolen, lost, etc. you will not lose everything.

So do you have a back-up system for yourself? What happens if you "crash" by getting sick or having to attend to some important personal matters? It's a good question for you as we face what might be the worst flu season in many years. The flu can wipe you out for up to a week or more. What happens to your job in this case? What happens to your team? What are the protocols?

It might be a good idea to ask these question with your main colleagues. What do we do when someone is out for a while? How would we cover for each other? How do we ensure nobody is "irreplaceable"? How do we ensure the team is up to speed on the most important matters? (not just one person.)

Be ready for the unexpected. Just having these kinds of conversations will reduce stress levels when something does happen, and heck maybe these kinds of questions are good "team-building" questions anyway.

Procrastination Reason #4 (of 10) - Lack of CONFIDENCE

2009-11-08T10:46:00.005-05:00

Many people procrastinate because they fear a project or a deadline. The act of procrastination obviously perpetuates the problem. The more you "dodge" a project or looming deadline, the more ominous it seems because now you have less time than you did!

Think "small wins". How can you break down your project into more manageable segments? If you are procrastinating, think about the smallest, easiest thing you could do next. Make it a goal, no matter how easy it is or how short it takes. Then reach that goal. You have a "win", a small win but a win nonetheless. Now reflect on your accomplishment and win! ........ and simply repeat.

Procrastination no more!

The Unhealthy Accountant

2009-10-28T06:42:00.000-04:00

Due to the author being under the weather, we'll be back in November! Please "consider" getting your flu shots.

Don't have time to listen to someone? ..... DON'T !!

2009-10-16T05:19:00.003-04:00

Have you ever been caught by someone in the hall when you were rushing out the door or on the way to a meeting, or worse yet, right when you are in the middle of doing something? They just need a "few seconds" and need your ear, so you give it to them, and they talk to you right as you may be moving away from them.

What have you done?

(1) You fell for the "few seconds" line! How many things really take a "few seconds"? The interruption itself has already taken a few seconds!

(2) You have reinforced their behavior - if they can find you they can get you!

(3) You have allowed an environment to be created that is less than ideal to truly listen to them.

Now I know sometimes these practices have to happen, but certainly many of them, including the behaviors they reinforce, can be challenged. If you do not have time to fully engage and provide them a powerful listening ear..... DON'T DO IT. Out of respect for them, tell them no, and tell them how they can get your ear (and how you would like to be able to provide them your FULL attention at another time). Better yet, spend some time (later) talking about your communication protocols, boundaries, and needs.

Can an Accountant be "In The Zone?"

2009-10-09T20:02:00.001-04:00

I know a lot of accountants who are currently in one of their "busy seasons" until the October 15th deadline. I bet at one point during a very busy time you have felt like you were "in a zone", where time was just flying by and you were getting lots of work done. (despite lots of pressure)

You have probably heard athletes talk about when they are in a "zone" and what they were doing (whether it was shooting a basketball or running a race) came effortlessly .... even though we know a lot of effort was required.

Many accountants will laugh at me when I try and use such an analogy, but it is worth investigating.

Be reflective. Why were you so productive? What did you do? What about your environment did you set up that aided you? What did you "enjoy" about that busy time?

You probably flexed your muscles a bit, and started to reach levels of productivity you either did not think were possible or had not achieved before. Remember you can wait all your life to try and find the most enjoyable thing you can do vocationally; but sometimes just a pursuit of excellence, in no matter what you are doing, can BECOME enjoyable because you are challenging yourself....and you ARE WINNING.

BRING IT ON.

Emoticons versus Body Language

2009-10-01T17:00:00.003-04:00

Had a nice conversation today with an avid "learner" in the accounting profession and she mentioned something to me that really hit home ....

Younger accountants (and most professionals for that matter) are not as adept at translating body language as their older colleagues for the simple reason that they do not have as much practice! Think about it -- they have spent much more of their younger years communicating via a computer. They might know the various emoticons well :) :( ;) from their instant messaging communication, but they have spent less time on average talking and communicating with people face to face.

Ensure your younger staff are trained on body language and other non-verbal cues. You have probably heard it can be up to 90% of total communication.

"Listening" to our clients and colleagues is now as important as ever, but to listen you must be able to hear ALL of it. Make sure they know how.

Document or Review any Personal Goals Lately?

2009-09-24T21:09:00.003-04:00

I found it interesting that the average American spends less than 1 hour a year documenting their personal goals and reviewing them. That is because most people do not even document their goals!! (Source: Day-Planners)

So, the average American spends more time biting their fingernails in any year than reviewing their goals.

If you do not have any long-term goals documented ..... I will promise you one thing -- you will have a much better chance of NOT meeting them!

The CPA Exam - More Than Just a Test

2009-09-22T17:26:00.005-04:00

Click title above that links to the article we wrote about how passing the CPA exam can be a major learning experience ... much more than just a "test".

Do Accountants Lie? 1 Sign .....

2009-09-11T07:32:00.003-04:00

The answer is a resounding YES!

Per Paul Ekman, author of Telling Lies: Clues to Deceit in the Marketplace, Politics, and Marriage, the average person lies 3 times for every 10 minutes of conversation. That statistic is pretty daunting. So if I talk to the "average person" for 10 minutes, there will be 3 lies .... no actually 6, if I am also like the "average person"?!!

Now maybe the "average accountant" is better at not lying than the "average person." I'd like to think so. We have strong ethical codes and guidelines we have to follow, and hopefully most accountants are qualified for their integrity upon entering any organization.

But have you ever caught a colleague lying, a client lying, or even yourself lying? Chances are the answers are yes to all three questions.

Below is one typical sign sign of a liar. In future posts we'll discuss:

(1) Other signs

(2) How you can become better at "not lying" all the time, including eliminating the "little white lies". The first tip will be one you can probably guess right now -- you have to WANT to become better at this.

Liars typically provides MORE details - When you are lying you are lying to yourself and the other person. You have to convince BOTH and liars struggle with silence because they must talk them-self through the lie at the same time they are talking you through the lie. Thus, if they are silent they are only listening to their own lie and they also feel like you may be listening (even though you can't) and in an effort to "prove" their lie, they will overindulge in the details of that lie so you both will be over-convinced.

Isn't learning about lying FUN?!

What "Labors" You?

2009-09-05T11:32:00.002-04:00

Since it is the Labor Day holiday, maybe it is appropriate to focus on your work. I know, I know. Many specifically do not want to focus on work this weekend!

But maybe there is some value in asking yourself two questions:

1.) What is the most laborious thing you do at your job? (What is the one thing you do that you like the least?)

2.) What is the one thing you do at your job that you LOVE?

I know most accountants feel like their job descriptions are set in stone, but that simply is not the case. You have no doubt noticed some at your organization who have excelled even when there may be only one or two things that they do REALLY well. But they do them really well, probably because they also really enjoy doing them. What is the one thing you do well and love ... and how do you do it more? Oh yea, and that one thing you like the least, how do you do that less? Sounds too simple, doesn't it? It's not if you decide to be intentional about doing what you are good at and love.

Brett Favre's Secret

2009-08-31T07:08:00.002-04:00

Even if you aren't a football fan chances are you know who Brett Favre is. Now he is coming back again out of retirement to quarterback the Minnesota Vikings. In his first press conference he took the mic and the press probably wanted to grill him! Here is a guy who has repeatedly said he was retired only to change his mind. He was also about to play for one of the Green Bay Packers' (his first team) biggest rivals.

So what did Brett say in the press conference that may have had a small effect on the reporters and also reminded some of his fans why they like him, and why they root for him? Here is an excerpt...

Another thing I forgot to mention was that when I said no earlier to Coach Childress and Coach Frasier, my 10-year old daughter who was neutral in this whole deal. So I asked her, “What do you want to do daddy?” She said, “Whatever you want to do daddy.” I said, “That’s a good answer but what do you want me to do?” She wouldn’t say until after the news broke and she started crying as we sat on our back porch. Anybody who has children, I can be chased by five defensive linemen and that doesn’t scare me but when my daughter cries it softens me up. She said, “I wanted you to go back and win one more Super Bowl.” I said, “Ugh. Why didn’t you tell me that before? She said I didn’t want to make that decision for you.” It’s amazing what you learn from your children. She said, “Can you go back?” I said, “Too late.” I found myself tearing up this morning as I brought her to school, and she said, ”Daddy, it’s going to be fine. You go up there and do what you got to do. We will be up there soon enough.”

When the opportunity arises, whether it is a business or professional setting .... consider telling your employees stories. They work. Make them personal to you or to them or both if you can. Most people appreciate that. Most people can relate to stories, and maybe most importantly, most people remember them ... and the connection you made!

Dumb down your message

2009-08-25T06:36:00.004-04:00

Many accountants (not all) are guilty of tech-speak. We get caught up in the latest acronyms and technical jargon and we do not realize that most of the outside world (including many of our junior and even senior colleagues) have no idea what we are talking about half the time. Sometimes people don't call you on it for many reasons, including the insecurity of believing they SHOULD know what you are talking about....but they don't. The result is costly miscommunication.

(By the way the latest acronym I have heard is "squash" or "SQCS" which is short for Statement on Quality Control Standards which are designed to provide guidance on a organization's internal quality control standards and are issued by the Quality Control Standards Committee, the senior technical committee of the AICPA. Are you kidding me? Squash!?)

We should be more encouraged to consistently dumb down and simplify our messages. If you have ANY doubt that the other person might not know what you are talking about it, you are probably onto something.

What is interesting is many times it is the MOST senior/experienced people that I'll see call others out ... "I have no idea what you just said, could you tell me that again in simpler terms." That takes confidence and lack of insecurity. That takes a desire for effective communication, not effective "I can prove how smart I am in with how much jargon I know" miscommunication.

Unsolicited Positive Remarks

2009-08-20T06:36:00.000-04:00

How much do you go "out of your way" to talk about others good traits, characteristics, and performances?

And just maybe sometimes .... it might be good to talk to others "behind the back" of the person you are talking about!

"I was working with Suzy and I tell you what, she knows her stuff. Here is what I mean specifically ...."

"Ted really worked hard on that last project. He made the deadline and the quality of his work was remarkable."

Here is one, maybe unintended, result that happens when you start doing this ... people TRUST you more! That is right -- when you start talking others up, the people you are talking to will trust you more. Think about the opposite approach: When you talk bad about others behind their backs - the people you are saying these things do will pick up on that and realize -- hey this person might do the same thing to me one day! Trust is lowered, even if they agree with you! ... and the same happens when they see you as someone who talks others UP! Trust is raised.

Be on the lookout for positive actions and then TALK TO EVERYBODY about them.

Thank You Emails

2009-08-17T09:12:00.005-04:00

The "thank you" email -- There are literally tens of millions of these sent every day. No other information in the email, only a simple thank you.

The main simple and obvious reason I've heard for sending them:

To express gratitude! Than sounds nice!

Do you value the appreciation of others around you expressed in the form of "thank you" emails? Chances are it might sound nice but it really does not resonate. The reason? It is precisely the same as the reason we send them .... it takes no time to do it. We know a hand-written card or a face-to-face gesture takes more time and effort and thus we appreciate that more. So if you want to really express gratitude, do it in a more memorable (but maybe less frequent) way.

Challenge your "thank you" emails all together and see if you don't send out less but do other things, just maybe better things, in their place.

Don't Ask For It, Demonstrate It

2009-08-04T09:27:00.000-04:00

Want to be appreciated more at the office? Throw some appreciation to those around you.

Want your colleagues to act more like a "team"? Act more like a teammate to them.

Want more communication? Be a better communicator.

Do these ideas sound obvious?! .... then be obvious. People will respect and gravitate more towards your actions then they will in responding to your pleas for improvement.

I was recently involved in a discussion (close to an argument) with one of my family members about the act of listening. We both thought the other did not listen (and we were both probably right.) So finally, after being stubborn for too long, I just decided I was going to stop everything and listen to his every word at our next lunch. Guess what happened? It became reciprocal. It was hard at first for me, but it was a great feeling in the end because it led to much better results.

Lead by action....then watch others emulate.

Responsiveness is part of your Brand

2009-07-30T11:53:00.000-04:00

Are there any companies you deal with that are very unresponsive? They don't call you back, even when THEY said they would. They don't respond to inquiries fast or maybe not at all.

Maybe it is a cable company, a telephone company, or a shoe repair company.

So how do those actions (non-actions) affect your perception of that company? Probably ... pretty negatively. You are forming (or have already formed) a perception of their company and non-responsive is a word that is helping you to describe that company. Pretty soon you get to a horrible conclusion: "They don't care about me."

Now turn it around and think about your responsiveness ... YOUR Brand. What perception do people have about you? Is it what you want? Not sure what it is -- ASK THEM! Do they think "you care about them" based on your responsiveness?

Read their reports!

2009-07-26T10:04:00.000-04:00

At my daycare each day the teacher(s) create a report which tells us certain little information about our baby's day, things like how many meals he had, what books were read to him, and of course the all important count on how many times he used the bathroom (with some added detail!) I LOVE this reporting, maybe because I am an accountant but I hope also because I am an "into it" parent.

The other day, I happened to notice that one or two of the parents consistently do not take the reports home at night. At first, in my judgmental way, I thought how wrong that was. But who am I to judge? There may be a reason for it and it does not mean they are unconcerned parents.

But then I was thinking ... what do the teachers think?! These teachers hand-write these reports every single day for each parent ... even for those they know will not (maybe never) take them.

Now sure they may have to do it for internal reasons, but ....

Could that affect the way they perceive those parents? Maybe. Oh my gosh, could that affect the way they perceive those babies? Hopefully not, but maybe?!?!

Now let's look at the "reports" you review....reports where your staff will expect you to review them. Of course there are the quality control standards at your organization that come into play, but beyond that ...... Why isn't everything your staff does reviewed by you or someone else? Not just reviewed but "acknowledged"?

If you work in a public or internal accounting shop, do your clients/colleagues know how much you care about your staff? Do they SEE you valuing their work? If you are suppose to look at something a staff created ... do you always "read their reports"?

Put your Money where your Mouth is !

2009-07-20T09:25:00.000-04:00

Does your organization go on and on about how important your people are? So then your income statement should match, right? Where are you spending your dollars? If "your people" are so important, why did you just fire half your training staff? Now maybe there were other reasons for doing this, but you can see the perceived missing link between what a company "says" when it is easy to say something, and "does" when it is not easy to back it up....when it's "because of the economy".

Think about your own personal life also. What does the way you spend money say about what is most important to you? What is YOUR link between the two?

Procrastination Reason #3 (of 10) - Lack of REAL Commitment

2009-07-13T10:04:00.001-04:00

One reason we may procrastinate .... we never really COMMITTED to doing something. When you do not have a clear set goal or commitment, it is easy not to do it. You might "want" a lot of things: You might want to finish that never ending project. But, what .... are you committed to doing about that? If you do not commit to SPECIFIC ACTION, then it does not matter what you "want."

Procrastination no more ....

Do something weird ....

2009-07-07T09:02:00.001-04:00

Want to increase communication levels and lower barriers to trust with a specific colleague? ... Maybe someone who you have not been "best friends" with during your working relationship?

Go get an ice cream cone, go and hit some golf balls (if you know they like golf), or go grab a drink (even a diet soda is fine!) after work. This works REALLY well with someone you work with whom you have never done anything like that. It gets you OUT of the common physical work area (and ATTITUDE!)

Ask them how they are doing .... how they are REALLY doing. Listen. Understand. Don't judge. Just be a part of their world for a little while. In one hour I bet you can build more trust with that person than you have in your entire time working together.

You will surprise them and MAYBE they will surprise you.

"Sugar Coating" Needed Feedback

2009-07-02T10:35:00.000-04:00

Have you ever noticed many people like to "start with the positive" when they really are just trying to sugar coat the real reason they want to provide you feedback?

There is a real difference between being part of a positive outlook and throwing out a positive thing so you can feel like you won't hurt the feelings of another person.

If you feel like you are going to hurt the feelings of another person ... you probably will!

What is the desired outcome of your feedback and of your message? What is the POSITIVE desired outcome? What will they be able to DO with your feedback? If you cannot see a positive outcome, if you cannot go into a feedback session (formal or informal) with a constructive viewpoint FOR THEM, then you will certainly pass on that negative outlook to them.

People don't hate constructive feedback when they TRUST the other person has their good intentions in mind. In some ways, when you need to provide someone some constructive feedback, it works as a good barometer on the trust level in your relationship overall.

Build trust and the doors will be open. Don't have it and the doors will be closed.

Try this for one day ....

2009-06-23T14:31:00.001-04:00

LISTEN!

Not being heard sets up barriers and kills productivity and relationship-building.

Try one thing tomorrow: EVERY SINGLE person who talks to you - try to listen to them with a curious ear and an attracted body - by that I mean SHOW them with your body posture that you are very interested in what they are saying.

Go for quality over quantity. Have a busy day? Don't have too much time to listen to another person -- go for quality! For example, try something like "I only have 5 minutes but I want to be as attentive as I can be to what you have to say, so let's duck into this office so I can be fully engaged for 5 minutes. Fair enough?"

I promise two things if you do this tomorrow:

You will surprise the heck out of some people.

Your interactions will be significantly more efficient AND you will start building more TRUST.

Want to be a HERO?

2009-06-18T18:11:00.000-04:00

One simple idea if you want to be a hero to someone else, maybe a colleague, friend or family member:

Catch them doing something new, something that is an act of GROWTH.

The other day I was leaving a hotel with my wife and we realized after we were home (2 hours away) that I forgot my garment bag in the closet, and it was full of clothes!

Now this kind of thing has happened to me before, and in the past I would have blown a fuse. I didn't this time for some reason. After a few days and calls the hotel found my clothes and shipped them up to our house.

My wife's simple comment: "I was surprised how well you reacted to realizing what happened. You weren't like that before." I loved that comment. People love those kinds of comments because they show someone is:

1.) Aware of changes you want to make in your life.

2.) Watching for those positive changes.

3.) Reminding you of the change, and the GROWTH.

Be that someone. BE A HERO. IT IS NOT HARD. YOU JUST HAVE TO BE A CURIOUS AND WILLING WITNESS.

Tipping is Contagious, so are complements

2009-06-09T13:42:00.000-04:00

Have you ever seen a tip jar completely empty? Maybe it is with a sushi chef or a at a pizzeria, deli, or barber shop. (On a side-note has anyone noticed MORE tip jars lately?!)

The question is -- Why are they almost never empty? Is it because they never empty them? I doubt that. The skeptical auditor in me says it is because they are stuffed to attract more tips! So some of them are fake! Now maybe I am wrong, maybe I am right ... but I also reflect back to the times when I have actually dropped a tip in that jar and I bet every time there was already money in the jar ... maybe lots of money.

So, does the perception of "lots of tips" made by others inspire me to tip more? Maybe!

I cannot help but relate this to an average accountants' day. How many complements do you see (and hear of course) others making to your colleagues? Do you think that could be contagious too? So if you hear lots of complements going around the room will that make you want to join in and look for ways to complement others? If you think the answer might be "maybe" ... START the complement "tipping" yourself. Just don't fake it!

Who is Living up to YOUR Expectations? Cringe!

2009-05-30T13:06:00.000-04:00

Let's say you have an uphill battle ahead of you, maybe it is a project that you know will be challenging and you are going to need to rely on someone, REALLY rely on them.

"I expect you to" .... ugh! I cringe when I hear that phrase, partly because I have used it before and also because it doesn't work most of the time, especially when said in a mandatory-like tone.

People want to live up to high expectations but they do best when someone takes the little time to express BELIEF that they WILL do it....that they are already capable of doing it....not because it is "expected" of them by YOU. It's not your expectations that will motivate them as much as their expectation. So instead be a catalyst to help them see their own capabilities.

A few short comments can do wonders for somebody's confidence....especially at the outset of a project.

"You will do great at ..."

"I can't wait to see how you ..."

"I suspect you will thrive ..."

If they take your comments and run ... GREAT. If they have any doubts ... ask a follow-up question: "What do we need to do to help you ......... ?"

Expect greatness, but express to them THEIR greatness, and you will get it.

Procrastination Reason #2 (of 10) - Fear of Failure

2009-05-22T18:42:00.001-04:00

#2 Fear of failure!

Sometimes people procrastinate doing something because they fear they will not be able to accomplish the (sometimes complex) task. They will fail! Their mind races into the uncertain future with the fear-cloud of failure hanging overhead.

One of the biggest reasons people procrastinate when facing a tough task or project is the fear of diminishing them self (in their view.) Thank about it ... if you don't try or don't start, you might not feel like you are risking failure. You did not try or start, so you did not fail! You know how we accountants are risk averse!

The problem with that is not doing anything at all ... all that does it keep you in the EXACT same position you are right now! If that is what you want, if moving forward is not a goal, then by all means do nothing. Hide out under your fear cloud.

How do you fight the fear mind-set? First of all, you recognize it. You identify fear as your obstacle and you identify the specific fear. Define the fear clearly. What are you specifically fearing? What is the outcome? How does that outcome affect you negatively? What is the real risk here?

Now you need to take a different perspective (because the perspective you were taking before was not working!)

What will it take for you to overcome your fear? Be intentional about it. Ask yourself:

What is the cost of NOT getting this done, of not trying at all?

What is the cost to your confidence and your personal brand of allowing fear to stop you in your tracks?

Is it ok if you fail?

Is it ok if you try and fail? How can that be a good thing? How can that be a learning event?

How will it feel if you can overcome your fear?

How do you specifically get started in overcoming your fear?

Procrastination no more!

It's the kitchen's fault!

2009-05-16T17:56:00.001-04:00

You have probably been there....unfortunately many times. You are at a restaurant, your order gets messed up, and then you're eating one hour or more after you first arrived.

It is interesting to see how a "mistake" is handled in this scenario. Somebody messed up. In this case when it happened to me this past weekend, our waiter blames it on the kitchen. They LOST our order. Somehow it vanished, and the waiter (our hero) re-submitted it as fast as he could. He told us he had nothing to do with the problem. The manager at the store came over to our table and basically gave us 50% off our meal. The waiter then reminds us what the total WOULD have been had we paid full price. Translation: my tip should be based on the full price. I did not mess up, the kitchen did.

What has he done? He blamed someone else at his company. He did not take responsibility for the restaurant's mistake. Does it really matter who messed up? The customer starts to paint a negative picture of the restaurant in general. What would have been great .... the waiter taking full responsibility and showing a little more empathy for the CUSTOMER, not spending time blaming the kitchen!

Remember this when working in your teams. If you are truly a team then any mess-up as seen by outsiders is a team mess-up! Teach shared responsibility.

Procrastination Reason #1 (of 10) - Getting Started

2009-05-10T10:07:00.001-04:00

#1 The task is too much - You don't know where to get started!

Sometimes people procrastinate doing something because the project or task seems a little overwhelming and fear of the ENTIRETY of the project stops you in your tracks.

How do you fight that mind-set?

Define the very first thing! What is the very first thing you must do to get started? How specific can you be in defining that? Is it looking up somebody's number? Is it opening up a book to do some research? Is it writing the opening sentence in a memo? Make it simple. Make it easy. Make it something you can visualize yourself doing right now ... and then just do that one simple thing.

Procrastination no more!

Roles and Goals, Roles and Goals

2009-05-05T17:33:00.000-04:00

What are the most important roles you serve in your life?

What are the biggest goals in your life, in your week, in your day?

Time management is really about priority and energy management. What are you prioritizing? How are you expending your energy and showing your intensity? .... your roles and your goals should help you answer these questions.

Ask yourself as often as you can .......

What am I doing right now and how does that help me to reach a goal or fulfill an important role?

Ask it again when you are doing something new. And then ask it again. Life is short. Live it on your terms.

Competition "versus" your peers

2009-04-28T22:14:00.000-04:00

If you are competing "against" your peers because you feel like there is a finite "pie" and you have to get your piece, a big piece before anyone else gets their piece....if you feel like you must guard ideas, you must beat them, better them, you must take credit where you can, you must be the "recognized" leader, you must be the one to get that promotion in these tougher economic times, and they will not....something will happen:

Your actions will make that a reality and you will create an environment where others will feel the same way.

However, if you feel the pie's size is not limited, and it can be made much bigger by people like you working together with others, giving other people credit where you can, allowing others to use your ideas, recognizing and reinforcing the greatness in others, and creating infinite promotion opportunities through a collaborative environment....something else will happen:

YOU WILL BE RIGHT ALSO!

Want to achieve a goal? Here is some perspective, maybe inspiration

2009-04-23T01:13:00.000-04:00

If you have not already seen it, this video is inspiring, and it tells us something about achieving goals, maybe an AMAZING goal, and believing in yourself in the face of major obstacles. It is about DJ Gregory who was born with cerebral palsy and was told he would be never walk in his life.

Warning: The video in the link below on ESPN is 12 minutes 22 seconds long. When you have the time, watch it. Even if you are not a golf fan, I bet you will enjoy it.

http://vodpod.com/watch/1165857-walk-on-espn-video

Taking charge - be a problem OWNER

2009-04-17T08:37:00.000-04:00

I was at a dealership on Tuesday night trying to get our car fixed .... once again. Basically there is a glitch in the computer system that tells us we have low air in our tire basically all the time. I was mad this time because we DID have a low tire and the tire was almost flat. We had taken the car in before and they fixed the signal only to have it turn right back on the next day.

This time I pressed them a little bit on it. Now they told me it was an issue with the model in general. Their answer for me ... call the car company or send them a letter and they will then ensure it gets fixed. This had me more mad because I was wondering ... Don't you work for an authorized dealer of the same company?!

I am sure we have all been through this before ... someone at a company telling you they cannot get something resolved because it is either not their "department", they are not "authorized", or their company is set up where they are "just a contractor" or something like that.

All we want in these situations is COMFORT that our situation will be resolved. We want ownership of the problem. We do not want to know it is not "their problem" because we believe "our problem" is always their problem.

Remember this when dealing with your teams. Encourage "problem ownership". If you work with outside and/or inside "clients", empower younger staff to be problem owners when they arise at clients. They do not have to be "problem solvers"... maybe only someone else can do that. But the client wants to know someone will take charge for them and own the problem.

Relationships during "Busy Times"

2009-04-16T21:59:00.000-04:00

So maybe you have just finished a "busy season" recently? You have been working hard, pushing others, and pushing yourself to make deadlines. Those types of times can test your communication, priority management, and other skills. They also test your .... RELATIONSHIPS.

Maybe now is a good time to review your relationships and get feedback on them from the source - those with who you have important relationships ... those with whom you really rely on when you are busy.

So what can be done to improve those relationships? How are the communication protocols? Are you interrupting each other more than you should? Are you helping each other RELIEVE STRESS or are you helping each other CREATE more stress? How is the team work?

What can be done to take your relationships to a new, better level? Don't just come up with questions and ideas on your own ---- ASK THEM.

Busy Season? Try slowing down like an NBA commercial

2009-04-01T23:43:00.000-04:00

I know many of the readers on here might not be NBA basketball fans and those same readers might be going through one of the busiest times of the year. This week's theme. Slow down. Take a few minutes each day just to observe life and those around you. Slow down and listen to the person you are fortunate enough to be talking to...not just what they say but HOW they say it. Be comfortable in the moment. You can only act and live in the present. You can only see what life is in the present. You can only appreciate it in the present and you only have one life, which is a series of "moments."

There is an NBA commercial going around which will probably win some awards. It shows one play in slow motion. It is beautiful and set off to a great new classic song called "Fly" by Ludovico Einaudi. What makes it memorable? We are brought into the world of a basketball player. We are there. We see them. We see them in slow motion. We feel the game.

So, what is your music? Who are you slowing down for?

Link to commerical on youtube:
http://www.youtube.com/watch?v=9eIMPyAFD0o

Do you "dump" on people? Learn from potty-training

2009-03-28T02:50:00.000-04:00

We have all been in situations where we just "dumped" on another person. Maybe you were in a bad mood and a project was delayed? Maybe they told you some information that ended up being incorrect? Maybe something happened at home and now a "fire" has started at work and you are pretty disgusted.

...So you let them have it! I have seen even the nicest people do it once in a while.

If you take time in being reflective on your days, maybe you realized it later. Maybe you apologized. Maybe you learned from it. Maybe it helped to spark a more positive behavior.

I learned the other day about a new progressive, maybe weird maybe not, form of potty-training technique. You take your little kid into a very clean and empty room with preferably tile-flooring and you let them hang out there naked for a while. You can probably guess what happens. They use the bathroom and you know what? Eventually they become very AWARE of what just happened! Their own awareness of the event leads to learning and, eventually, new behaviors.

Now I am not endorsing this potty-training technique. I found it curious and was thinking how accountants could learn from that technique. I just wonder what people are capable of if they become more "AWARE" of how they treat others. How many times a day do you deal with people where you are "not at your best"?

How do you become more aware? Unfortunately we cannot use the same technique. Some ideas ...

Ask your colleagues for feedback - Do they feel better about themselves after dealing with you?
Make it a goal for a few days or a week - You go into each interaction with "awareness" of how you can treat the other person the best.
Ask your colleagues to be ready to grade you on future interactions for a little while. (I had a client do this one - it worked suprising wonders) The act of doing that may in itself make you more aware of your interactions.

Too Busy! Are you listening or mining?

2009-03-21T19:42:00.001-04:00

I know so many accountant who are SOOOOOO busy. They have very little time during their day and they work at what appears to be a frantic pace. They have little time to .... deal with people!! At least that is how they look sometimes. There can be many causes of this: time and energy management practices, interruption reinforcement, etc. The effects can be draining. When you feel real hurried there is a skill that can take a HUGE hit - your listening skills.

Have you ever been part of a conversation where one person is only half-listening? Heck, they aren't really doing that. What are they doing? They are "data-mining". They are listening only as much as they feel they need to in case something "big" is said that affects them. Other than that they may be glancing at emails, thinking about what they will do next, and many other multi-tasking items.

What can happen in these situations?

The other person probably feels like they are only being mined. The other person might pick up those same habits. Opportunities to be efficient may go by the wayside because the parties are not fully engaged. Relationships are hampered. Information is lost. Collaboration suffers. In summary - "inefficiency" happens. So maybe the best thing to do, if you want to be more productive, is to SLOW DOWN when it comes to communicating (and especially listening) with others?!

It's Just the Two of Us - You & I

2009-03-11T20:01:00.000-04:00

Most accountants work with a lot of people during any one year, even one week or one day.

Who do you work with most? How are those relationships? There is a word used in the coaching community that I love. It is called relationship design.

How much time do you spend thinking about your personal relationships at work?
Do you intentionally, proactively study the "design" of those relationships?
What is working? What is not working?
What general expectations do you have of each other? Are they clear and known?
What style of collaboration does that other person prefer?
What is going great in the relationship? What behaviors do you reinforce?
What motivates that other person?

Don't have time to spend focusing, reflecting, and improving individual relationships? If that is true, it will be obvious to those people and they will probably emulate you. It's probably what they are accustomed to.

LEAD change.

"A relationship, I think, is like a shark, you know? It has to constantly move forward or it dies." Woody Allen

Today I did nothing

2009-03-06T10:59:00.000-05:00

In the 2001 movie Office Space disgruntled worker Peter took a day off (unbeknownst to his boss) and chose to just stay in bed all day. He said something like "today I did nothing and it was everything I ever thought it could be." He was proud of doing nothing.

Have you ever told yourself you were going to carve out some time for yourself just to relax? Conversely have you ever discovered that for the last few hours you have basically accomplished nothing? What is the difference? In results ... not much. But there is a big difference in the effect those two activities might have on you.

The first scenrio: You gave yourself permission to intentionally relax. It was probably empowering and it probably provided a source of energy renewal for your future activities. Maybe an energy boost?

The second scenario: You probably felt a sense of failure. You had intended to do some "stuff" yet you didn't do anything. Now you might be drained.

So, the effects are NOT the same. The only difference here: Being intetional about what you do (or "not do" in this case) Be more like Peter, be more intentional about your decisions and actions.

The Art of Saying No ... continued

2009-02-27T09:22:00.000-05:00

OK, so in another post I talked about the need to simply practice saying no if you want to get better at it. That suggestion sounded painfully obvious yet many of us do not do it. We feel we should just somehow get real good at it so we can say no, and if we are not real good at it, we will not even try.

So let's talk more about this common problem accountants face. Saying no is not always easy, so maybe the best thing to do is in situations where you feel lots of tension and you must say no, see if you can manage the situation where you don't have to! OK, here are two questions/considerations for you...

1.) Do you want to help this person but cannot? Tell them that. Maybe there is a work-around or a smaller way you can contribute. Maybe you do not have to say no, but say you want to help but cannot commit enough resources to get the job done they want so is there something else you could do?

2.) Do you expect (be careful about assumptions) they will fight you on anything but a "yes"? Try turning the onus on them. Make it a team thing. Tell them your general priorities and time constraints and SHOW them that there is no way it is fair for you to say yes TO THEM.

For the next "Saying No" post, we'll discuss always starting with "NO" ... confidently!

"SMART" goals are missing something

2009-02-20T09:30:00.000-05:00

You have probably heard of the "smart" acronym tool that can be used to help you create better goals.

S = specific
M = measurable
A = attainable
R = reasonable
T = time-based

What is missing? The WHY! Why does this goal matter? Where does it bring me (or my team)? Now maybe that is not the goal of using this tool, and I have seen some people expand the "m" to mean "motivational", and the "s" to mean significant, which sounds good. If you are setting a team goal specifically and you are leading the goal-setting process, make sure you ask WHY, not only from your perspective, not only from the team's perspective, but also from each individual member's perspective!

Good listening is not just WHAT, but also WHY

2009-02-17T10:30:00.001-05:00

The other night my wife was talking about her next workday. She had a big deadline so we were talking and I volunteered to take our kid to daycare the next day to help. She agreed.

Later that night, after I had fallen asleep watching a ball game on the couch, she approaches me and mentioned that she cleaned the dishes while I was asleep (something I usually do) and she prepared our kid's food for the next day. Then she says, "So that makes us even."

What was my reaction? It was about me. I said, "I do not always worry about us being even."

I was not listening to the WHY. Why was she saying what she said? If I had been thinking about what she was saying from her point of view (instead of my own) all she was looking for was appreciation. That's it. Simple.

So what is the point beyond learning from this blogger's mishaps? Listen to others so intently that you not only hear the what but you feel the why, THEIR WHY, not your why. It will help you become a much better listener and speed up your communications because you understand the "Why."

My day was "very busy"

2009-02-15T06:54:00.001-05:00

How was your day?

REALLY BUSY!

What does that typically mean? I'll make a lot of assumptions but for many of us -- busy does not equal productive. You would think it should be the opposite. If one is "busy" that should mean they are "busy getting stuff done." But typically it doesn't. Busy may mean a lot of things: multi-tasking, fire-fighting, interruptions, unscheduled meetings, and generally running around and doing lots of things, though maybe not completing lots of things.

Let' do this again ....

How was your day?

REALLY PRODUCTIVE!

For many "productive" is about completion and discipline. I was productive because I completed something that was hanging over my head (usually because I said no to other tasks or distractions).

So what is the difference for you between PRODUCTIVE and BUSY and how do you start with that tomorrow morning?

"One thing leads to another"

2009-02-13T08:01:00.000-05:00

That was a song by the Fixx that was released in 1983. For the young readers on this blog you have probably heard some sort of remix of the song in the last 5 years. It has been re-released many times in many different ways.

So, what does that saying have to do with accountants? I am sometimes shocked how accountants do not always see the interconnectedness of their "personal" time management with those around them.

If your colleague manages his time real poorly, does that affect you?
If your staff or boss manages their time badly, does that affect you?
If you are bad at project/client management, does that affect your personal time management?

It is all connected ... one thing does lead to another. So how do you improve others' time management skills? You can't! Only they can. What you can do is ask yourself questions, such as:

1.) What behaviors am I reinforcing? Specifically, when someone else does a great job in managing their time and the results are obvious, do I reinforce that through specific praise?
2.) Do I make others aware that we are all part of a team and the efficiency and effectiveness of a team helps or hurts all of us? Do I encourage group accountability and feedback?

One last point -- you start asking questions like this and pretty soon one thing will lead to another -- your teams will start asking them too.

Leadership Questions - the series - post I

2009-02-07T13:17:00.001-05:00

Based on some feedback I am going to try a new series of posts (they will be interwoven in all the other posts we make here) specifically on topics of Leadership for Accountants. They will be provided in the series of questions. As with all our posts, the aim is for them to be (1) brief, and (2) thought provoking.

This weeks' two questions:

1.) Have you ever defined what the word leadership means to you? ... Truly spent some real carved out time (and space) and documented your thoughts?
2.) Have you ever asked others around you if they see you as a leader, and if so, specifically "why", "how", and "when"?

The Multi-Tasking Quiz - What is Your Score?

2009-01-30T23:08:00.000-05:00

Count the number of questions where you respond "Yes" :

1.) I have eaten a sandwich with one hand while typing on my laptop with another.
2.) I have completed work while sitting in a live training class.
3.) I have looked up a contact number on my phone WHILE driving.
4.) I have conducted a full meeting with a colleague while checking email basically the entire time.
5.) I have put one call on speakerphone (mute of course) and used my cell phone to make another call.

Score of 2 or less: You .... serious?
Score of 3-4: You are a typical accountant.
Score of 5: Look out! You will go to any extreme to multi-task. You may be dangerously addicted.

What is on YOUR peoples' minds? Do they always tell you?

2009-01-24T14:08:00.000-05:00

There is a quote in this week's Business Week from Frank Blake, CEO of Home Depot, when asked about leadership:

"..to what extent do people feel comfortable saying what's on their minds?"

Ask yourself that question about your colleagues. Ask them if you are not sure about what their answers would be. If there is some hesitancy in their answer ASK THEM how the air can be cleared so much between the two of you where there is no hesitancy.

How much time do you spend "thanking"?

2009-01-23T08:40:00.000-05:00

Do acts of appreciation make us more happy? Maybe. When expressed to others they can sure make those other people happier!

How much time do you spend in expressing appreciation to those around you? Sure the obvious times are when someone does a great job on a project, but what about the less obvious opportunitties?

Appreciation fosters positivity and confidence and reinforces good deeds.

How much are you showing appreciation to those around you? How much time are you spending looking for specific opportuntities you can express appreciation to those around you.

THANK about it.

"I am Bad at Estimating How Long Something Takes"

2009-01-16T10:32:00.000-05:00

That is hogwash. Accountants are good at estimating the time it takes to complete tasks and projects. We have experience. At one time or another in our careers, we have been tied to a meticulous budget. Of course, for most, meeting a budget typically meant "miracle making"!

It really is not the time estimation that trips us up. What we are may times bad at ... estimating the time it takes to deal with distractions, interruptions, and the "switching time" costs of multi-tasking.

Tomorrow take a look at one small task you have to get done and before you do it, estimate how long it will take. Then just do it! I bet you will be pretty accurate. Is that because smaller, quicker tasks are easier to estimate? Maybe, but it is also because they are easier to get done in one fell swoop.

It is not the "estimating" part that is hard. It is the discipline to do what you plan to do next without interruptions and distractions.

How do you Introduce Your Colleagues?

2009-01-14T22:22:00.000-05:00

OK, so maybe you have created a "laser introduction" for yourself. It describes you and what you do in a way that gets people interested.

How do you introduce your colleagues to others? Most of the time you just introduce them with their name. You are at lunch with a colleague and you see somebody you know and you make the introduction. Simple.

What about in a more formal situation? Maybe you are introducing a colleague to a client? What do you say? What are the one or two POSITIVE & MEMORABLE things you can say about your main colleagues?

Why does this really matter? It matters to your colleagues. A positive introduction tells them what you think about them and it also sets the tone to the client. If first impressions are so important then maybe first introductions are REALLY important.

Think about it. Consider spending some time in creating fascinating introductions of your colleagues. They will appreciate it and they will really remember it. They might even live up to it!

What is your warm up routine? (at work)

2009-01-10T17:05:00.000-05:00

What gets you going in the morning once you have started your work-day? How do you set the tone to have a positive attitude and positive day?

What is the routine you utilize to get you going each morning? How do you plan your day, so you know specifically what you want to get done that day? How do you plan NOT TO get interrupted?

What renews you?

Working with a team all day? What can the "team" do to warm up?

Surprise people with bagels? Have each person on your team share a joke each morning? (no joke I met an audit team that did that one busy season) Hold a 5 minute beginning of the morning team update? Get creative ... whatever gets peoples' blood pumping.

What is your warm up routine? (at the gym)

2009-01-07T22:36:00.000-05:00

So we are told about the importance of warming up before exercising....something to get your blood pumping and your muscles loose.

Some ideas, many of which you may already be doing:

Getting on the treadmill or an elliptical or a stationary bike for a few minutes. Walk or jog 1/4 of a mile (equivalent to one time around a track).

Walking up and down some stairs.

Shooting some baskets on the basketball court.

Jumping rope.

Make your "warm-up" automatic, make it a routine, and make it fun!

As always, consult a doctor before you start or significantly increase your physical activity.

Ahhh... New Year "Resolutions"

2008-12-31T10:01:00.000-05:00

Some items to consider if you are currently pondering New Year resolutions:

· If you are "resolving" to do something in 2009, first review prior "resolutions" ---

Did you fall short? Learn from the lack of results. Why did you not obtain them? What will be different this time? Was there one resolution that you did stick to or a goal that you did hit? If so, why? Reflect on it. What was different about that one? How were YOU different? Learn from your past accomplishments and non-accomplishments.

· Ask yourself what fulfilling your new year resolution really means to you.

Is it something you feel you "should" do, or is it something you can fully engage in because you CHOOSE, WANT, and COMMIT to doing it? Think about the "end" if there is one ... fulfilling your goal. What does that do for you? How will you feel? How does it help you fulfill other goals in your life?

· Do you choose to "resolve" or "commit"?

The word "resolution" has been earning a negative "vibe" over the years. You can probably think of prior resolutions you or others around you have made that lasted .... well .... not very long. A common example is exercise. Maybe you received some new work-out clothes over the holidays. Ooohhh they are all bright and shiny and the gym is undoubtedly most crowded in January when new enrollments peak. I audited Gold's Gym one year and the rise in enrollments early in the year were pretty predictable, as were the attendance peaks that always teetered out a month or two later.

So, consider a small word-change -- instead of calling it your new year resolution, how about your new year commitment, or the lifestyle change you want and are beginning on Jan. 1? Just a play on words? Maybe not. When you make a commitment, you are making a formal promise to yourself, not a half-hearted resolution.

OK, so time to craft your "resolution" / "commitment" -- Consider asking yourself the following questions:

· Is my "resolution" specific?

Exercising more is vague. Reading more is vague. Spending more time with my family is vague. Losing my tummy fat is vague. Spend some real time being VERY specific about not only what you want, but how you will meticulously accomplish it.

· How and when will I measure milestones and results?

· How will I hold myself accountable? Do I need help from others? Should I tell others?

· What are the roadblocks I will encounter and what is your plan to drive through them?

· How will I CELEBRATE hitting my goals or the continuation of the positive lifestyle change I am starting? When? Who will be involved?

Yes Man - the Movie

2008-12-20T06:45:00.000-05:00

The Jim Carrey movie comes out this week called Yes Man. It's an issue I hear raised a lot with accountants ... "I have a problem saying no."

OK, so while sometimes there are other issues wrapped up into that perceived weakness, let's just look at that for a second...

How do you get better at saying no? That is a great question and there are lots of tips out there but the most important thing you need to do to get better at it.....

PRACTICE.

It is not a science and it is a choice. If you want to get better at this start attempting it. You will learn and you will get better if you are dedicated.

PRACTICE.

Looking for some new workout exercises? Abs!

2008-12-17T22:43:00.000-05:00

Here are a few workout exercises that are atypical and only require an exercise ball:

The "alligator"
http://www.mensfitnessmagazine.co.uk/exercise/sports/912/429/gym_ball_alligator_walk.html

The "jack-knife"
http://www.sparkpeople.com/resource/exercises.asp?exercise=14

I have "tried" each of these and let me tell you, in each case I realized over the next few days there were certain abdominal muscles I was not using (at least that is how I felt based on being sore!)

As always, consult a doctor before you start or significantly increasing your physical activity.

Busy Season - Energy Renewal Activities?

2008-12-13T08:16:00.000-05:00

So for many accountants, "busy season" is upcoming and its during that time that our time management techniques are tested the most.

So, with that being said, how do you "renew your energy", especially during the busiest times, so that your capacity to get things done increases? We can always try and find more time, but what allows us to do more with the time we have? Energy capacity.

First let's start with your physical energy levels for this post. So, what helps you increase your energy levels?

Great sleep?

Breaks?

Exercise?

Walks?

Walks, in particular, are SO UNDERRATED. Take a time out next time you are stressed out or your brain feels over excerpted and simply take a walk. Get crazy and take a walk outside in the cold for five minutes. Clear your head.

Oh my gosh all those examples TAKE TIME! Isn't that counterproductive when we are real busy? Yes if one feels like they are already working at maximum efficiency, but for the other 99.99% of us who realize we aren't and that the body is incapable of being at maximum efficiency for very long during a day ... these energy renewal activities potentially make us MORE productive during the busiest days.

Yep - Eat that Frog in the Morning

2008-12-10T11:25:00.000-05:00

Here is a link to the concept in movie form ... and its summarized in a much better way than I could ever do it.

http://www.eatthatfrogmovie.com/

Touching Things ONCE

2008-12-06T06:50:00.001-05:00

So we can probably agree that our inability to touch certain inputs (emails, voicemails, memos, etc.) once can be a productivity limiter.

That email in your inbox, the oldest one in there ... how many times have you opened it? Glanced at it? Thought about it?

Some of the causes of "multiple touching":

1.) Indecision - something needs to be done but you are not sure or you are not ready to make the decision. You need more time or you are just unsure in general.

2.) Procrastination - this is not always the same as indecision. We might know what needs to happen, we just don't want to do it!

3.) Lack of confidence in your system - You have an email or a voicemail but you cannot delete it because it being there is what will remind you about what needs to get done. You do not trust your system to (1) create clearly defined actions and (2) to remind you about when to do them. So that old email stays in your inbox because that is your (informal and maybe frustrating) system.

So ... Are you tired of continually touching the inputs in your life because they limit the time you spend on the most important things? If the answer is yes, Do you intentionally try and touch things once, process them, and extract the ACTIONS that need to happen into a personal system you have tailored to your own needs, one you trust?!

Multi-tasking: some reflection

2008-12-03T04:22:00.000-05:00

Should we really brag about our ability to multi-task? If multi-tasking is doing two things at once, what does that mean for the quality and efficiency of those two tasks? Would you want your surgeon multi-tasking while operating on you?

Maybe a better way to think about the accountants need for multi-tasking is more about "continual re-engagement". Work is not always one task right after the other, we have all kinds of things open at once and we must "touch" our tasks throughout the day.

But really even the young Gen Y folks I work with, the more responsibilities they get, the more they long for their own time to focus on one thing at a time. In an ever changing and continually accelerating world, the ability to intensely focus on the task at hand is a sought after skill, even if it is in spurts.

Multi-tasking in a way that dilutes your focus is inefficient, and unfortunately, it can be addictive. If you watch TV and check email at the same time, you might feel like you are getting something done while relaxing, but is that type of combined activity a long-term solution to (1) being efficient at processing email, and (2) spending time on an energy renewal activity? Probably not.

Re-engaging your focus in an efficient manner on single tasks IS different from multi-tasking.

Ask yourself:

1.) Do I multi-task efficiently?
2.) Do I consciously focus on one thing at a time during my day?
3.) Do I allow myself some "closure time" between tasks? (Even if it's not completing a task before going on to the next: Are you allowing yourself to know where you are formally leaving it ... and most importantly, what the next action item will be once you re-focus on that task again?)

How Important Are You?

2008-11-25T02:26:00.001-05:00

Working with accountants and some of their email, time management, and communication and protocol habits ... the question about how important they are comes up a lot. I am told by a lot of people that they are so important that they must be continuously checking email all the time throughout the day. I am told by them that must continuously keep their "door open" so they can be accessible to others. There may be noble intentions between those policies, culture aspects, or self directed habits, but sometimes that mentality needs to be challenged. It REALLY needs to be challenged! It is these very practices that are also identified by these same accountants as a major source of distractions and unfocused days.

Some questions to ask yourself:

Am I important enough so I can NOT be readily available to colleagues and clients for a certain amount of hours per day?

Am I important enough to shut out all distractions for a certain amount of time each day, so I can singularly focus on the most important items I HAVE prioritized?

Am I important enough so getting the work I WANT to get done actually contributes to my ability to get work done that others tell me is important and to be available to them for questions; and to be fiercely engaged in answering those questions because I feel good about what I am getting done?!?

Thanksgiving Eating

2008-11-21T21:19:00.000-05:00

Some ideas and reminders as you begin to jump into your "eating season" .....

"Mono" fats (mono saturated) are better for you than saturated fats. A great source of mono fats: nuts.

Consider going on a run 4 hours after your Thanksgiving "feast" instead of taking a nap. You might sleep better that night!

White meat is lower in fat than dark meat.

Whole grain carbs are generally regarded as better for you than traditional "white" carbs.

Feel good about stuffing your face WHEN you have also worked out that day!

Try to go for extra helpings on the fruits and vegetables versus the rolls and mashed potatoes.

Eat as slow as you can ... your "fullness" will catch up!

Your Success and ToDo Lists

2008-11-21T07:40:00.000-05:00

I have blogged a lot about ToDo lists and that is because I spend a lot of time talking to accountants about them.

Here is one more ...

Do you believe that success perpetuates success? So if you have a "good day", does that inspire more "good days"? You might be saying Huh?

Here is where I bring the ToDo example to (try to) illustrate my point.

Many ToDo lists I see are ridiculously long. So maybe there is a reason for that. Maybe you are trying to be conscientious and capture everything you have "to do". That sounds commendable, but please do not get that mixed up with a way to gauge your daily success. A ToDo list is many times an action list and a "wish list" all combined into one. So you have your ToDo list but you never complete it, you never "succeed" in completing it.

Try creating a "WHAT SUCCESS LOOKS LIKE TO ME TODAY" list, where you grab the most important "today" items off of your ToDo list, and most importantly, under promise to yourself! Now you might get the same amount of items finished as you would have by using your ToDo list (although this act may help you to prioritize better) but now you can look back at the end of the day and measure your success based on a REASONABLE PLAN YOU CREATED! Now how might you feel? Now how might that feeling help you going home that night, or starting off tomorrow? Could there me a multiplier effect ... you made daily plans and promises and you held them, that probably feels good and will perpetuate!

Conflict Made Easier

2008-11-15T07:10:00.000-05:00

Some people totally avoid conflict at all costs and others seem to seek it out. Most of us fall within those two extremes somewhere.

One of the biggest opportunities I see when working with accountants on "conflict issues"? The opportunity to depersonalize it.

People take conflict personally in most cases. Most people make it "me versus you". How does that happen? They identify their position with them self. So, if we have conflict and your position = you and my position = me, then yes, it is you against me. That means my pride and my ego are at stake and I am going to dig in and fight for that. That is REAL personal.

Next time you are in a situation of competing ideas or another type of conflict, try and bring some awareness to the trap of making it personal. De-personalize the conflict. How do you do that?

Focus on facts and actions and scenarios and ideas and solutions and benefits. Do not focus on "you said" or "you wanted" or "you" at all.

Force those involved to state the goal or benefit in coming to a resolution of the conflict. Why is there conflict in the first place? What are we trying to accomplish? That will depersonalize it (and in some cases challenge the need for conflict all together.)

Where ever there is conflict there is usually a big opportunity for growth, but your chances for a strong resolution (and growth) are going to be much better if it is not "you against me".

Triple "A"s - Accountants' Acronyms and Abbreviations

2008-11-13T10:00:00.000-05:00

So there are hundreds or maybe thousands of acronyms and abbreviations that accountants use, such as FASB, SAS, etc.

I wanted to list a few of the informal ones and hear some from you:

"SALY" - same as last year, classic one for auditors ... why should we plan, let's just do the same as last year.

"JIC" - just in case .... don't ever throw anything away or delete anything just in case we need it later.

"CYA" - cover your ____ .... make sure you keep things that prove you did what you should have done, so you have proof if anyone challenges you.

Got Feedback?

2008-11-08T13:13:00.000-05:00

How often do you solicit feedback from those around you? Your family, your friends, your colleagues at work, clients? If you want to improve your relationships, your productivity, and the positive influence you have on others, you will have a lot more to work with, a lot more ideas on how to improve, if you can get others to help. It takes a little humility no doubt, but at the same time it shows a lot of strength. Who are you continuously getting feedback from?

Do you have Interruption Dependence Disorder?

2008-11-05T10:17:00.000-05:00

Interruption Dependence Disorder or "IDD" for short - that is not a real identified disorder in the medical community as far as I can see, but in working with accountants and other knowledge workers, I see it is out there!

Ask yourself:

* Are you "easily" interrupted?

* Are there ever times where you are just not sure what to do next so you gain comfort in checking email or voicemail so you might find something?

* Have you ever been interrupted by someone or something, and then totally forgot about what you were doing first?

* Have you ever allowed your day to be one interruption after another, AND THAT IS IT?

Interruptions happen. It is difficult to be totally interruption free, but maybe if your goal is to minimize interruptions, especially the non-productive ones, first start with your attitude related to IDD.

Do you subconsciously want to be interrupted or do you feel strongly that you want to take charge of your day and minimize them? Make sure your actions and minute to minute attitude match your answer.

Do You Focus on Email Enough? Huh?

2008-10-28T16:08:00.000-04:00

The title to this blog post is not a joke. It is a question to ask yourself, only with a twist.

I hear over and over from accountants that email, while a necessary communication tool, is also one of their biggest challenges in managing their days and interruptions.

Here is the question for you ...

When you are checking email, replying to emails, and working within your email system, how focused are you? Do you see it as an opportunity to "get your stuff done" or do you see it as a necessary evil you do throughout your day just to keep your head above water?

We're talking about the intensity of your focus. Are you engaged in the one task at hand? .... Processing emails. Email is so ubiquitous now, it is such a big part of everything we do that maybe, just maybe, it takes over our days. Think about it ... when somebody comes and talks to you in your office, will you have a more productive conversation if you can be solely focused on the conversation? Email is another way to communicate with people. If you make it a task that you do "on the side", how genuinely focused can you be on it?

How productive are you if you have to continually reengage between checking email and doing other tasks? Some people may challenge you to only check email X times per day. People have different opinions on that. But first the question is, can you set aside real focused time to plow through your emails? It will get you back minutes in your day, hours in your week, and days in your year. Try it once, tomorrow. Check your email when you want, but take one 30 minute time slot, block it off and become fiercely focused on processing emails, nothing else.

Try Timing Yourself

2008-10-25T07:32:00.000-04:00

Sometimes simply timing yourself in completing a task can be a productivity boost.

For example, You have a long memo to write. Maybe you are dreading it. Put your watch by your side and time how long it takes. Ready, set, go. You are on the clock!!

How can this help? It creates a sense of urgency within your brain about the ONE task at hand. You are only doing that one task and you are timing yourself and now you are accounting for every second you spend. FOCUS!

This might not be the best thing to do all the time, but for a change-up in your approach, especially in cases where you just want to plow through one particular task, give it a try.

No joke, I know a few people who like this simple timing idea so much that they will sometimes use those old looking kitchen timers. They will set it right next to them, set it for 10 minutes and then ding ding, see where they are at with their task when the timer goes off. The answer ... probably further along than without it!

Exercise Goals - some to Measure ...

2008-10-22T12:21:00.000-04:00

If accountants like to "measure", maybe you will like hearing some of the measurable workout and physical fitness goals I have heard over the years.... Obviously these are WAY across the board and provided for your reference:

Exercising for 10 non-negotiable minutes a day for the next 30 days.

Running a 1/2 marathon within the next 12 months.

Running 1 mile once a week for the next 6 months, lowering your time by 5 seconds each week.

Running a 6 minute mile the same day you bench 200 pounds.

Running 7 miles a week on the treadmill.

Attending 20 aerobics classes by the end of the year.

Going to the track every Saturday morning and running 1 mile and adding 1/4 of a mile each subsequent time until you can run 5 miles straight.

So, ask yourself, would a specific measurable (numeric) exercise goal be something to get you in motion, and motivated? If so, create one, commit to it, and go for it!